HOW COVID-19 TESTING WITH CITYDOC WORKS
Do I need a test?
Please refer to the UK’s government guidance for British people travelling overseas during the COVID-19 pandemic here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Please note in particular the specific testing method required by your destination country.
Please note that this test is for outbound travel from the UK and is not suitable for Inbound travellers seeking to take advantage of the UK Government’s Test To Release program. To purchase tests for this purposes please visit https://www.citydoc.org.uk/test-to-release-covid-19-testing/
Check when to take the test
Speak to your airline or the Embassy of your travel destination to get advice on when to take your Covid-19 test prior to your travel.
Many countries only accept results from COVID-19 PCR Swab tests results upon the arrival in the country. Please note that PCR saliva tests are not accepted in some countries and you will not be able to enter the country. As the testing requirements change frequently, please check with your airline or Embassy of the country you are traveling to for the latest testing advice. Patients are required to do their own reserch to ensure that the test they purchase is accepted by the country they travel to.
In general, the tests need to be processed between three and five days before the flight departure but please confirm the details required by your specific destination. You can read the most up-to-date guidance on the Foreign Office website here.
In-Clinic testing £175
Home testing £150
Our COVID-19 PCR BORDER ENTRY SWAB TEST KIT uses a simple test kit to obtain a sample (via a swab) which is then analysed in our lab using a technique called a PCR test. This test will confirm whether you are currently infected with the COVID 19 virus. We suggest that your order your test kit pack as soon as you can and keep it safe until your test date.
The test kits are non perishable and require no special storage. Please check which date you need to take your test to meet your particular requirements before you purchase a kit online, this will vary from country to country.
If you need to test on a Saturday or Sunday and have a 72 hour sample window, our postal service will NOT be suitable for you. Contact us to discuss your options.
Purchasing Your Test Online
Generally, if you place your order prior to 12pm Monday – Friday, the kit should be delivered to you the following day. Please note, we are currently experiencing some delays due to high postage volumes leading up to the Christmas period. Please order your kit as soon as possible to avoid impacting your required testing timeline.
Orders placed after 12pm on Friday or over the weekend will be dispatched on Monday.
Taking Your Home Sample
Your kit will include a simple sample collection device with comprehensive instructions on how to complete your test in just a few minutes. Once you have correctly taken your sample, simply follow the instructions and return the sample to our lab using the pre-paid postage bag included in the test kit.
Please note that you must register your test kit when you take the sample – this is the date that will show on your certificate.
Returning your test
Option 1: COVID-19 Swab Home Collection Courier Service
We are offering a home collection service which will collect your completed COVID-19 test kit from your home and deliver to our lab the next day. (Monday to Friday)
To book your next day courier collection please go to the link below and complete the form.
You must do this before 4pm the day before you take your test.
Courier booking: citydoc.org.uk/courier
Option 2: Royal Mail Priority Post Boxes
Monday to Friday returns
Home testing kits can also be returned via Royal Mail Priority Post Boxes.
You can locate your nearest one at www.royalmail.com/priority-postboxes
Please note that test kits cannot be returned over the counter at the Post Office.
Getting Your Results
In general, once your test arrives at our lab facility you should have a result emailed to you within 72 hours. Please ensure this meets your travel requirements prior to ordering. In particular please take weekends into account as there is a drastically reduced service available at weekends.
What Should I do If My Covid-19 PCR Swab Test Is Positive?
If your covid-19 PCR test is positive, please follow the national guidelines. You and your household will need to isolate and cancel your travel.
For more information go to the NHS covid-19 website. Do not visit a health centre such as a hospital, Clinic, GP surgery or Pharmacy unless instructed.
What Should I do If My Covid-19 PCR Swab Test Is Negative?
A negative PCR test means that you were not infected with covid-19 when you took the test. If you have no symptoms, you can continue with your travel plans as normal with the approved fit to fly lab results.
Unclear or inconclusive tests
A small number of tests may come back as inconclusive. This simply means it was not possible to say if you had the virus when the test was done. There are a number of reasons why this might happen and it unfortunately means you will need to be tested again. We will not charge you for an inconclusive or unclear result – we will either refund you in full, send you a new test kit or book you into one of our clinics.
NB: CityDoc will not be liable for losses incurred as a result of an unclear or inconclusive test.