HOW COVID-19 TESTING WITH CITYDOC WORKS
Do I need a test?
Please refer to the UK’s government guidance for British people travelling overseas during the COVID-19 pandemic here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Please note in particular the specific testing method required by your destination country.
Check when to take the test
Speak to your airline or the Embassy of your travel destination to get advice on when to take your Covid-19 test prior to your travel.
Many countries only accept results from COVID-19 PCR Swab tests results upon the arrival in the country. Please note that PCR saliva tests are not accepted in some countries and you will not be able to enter the country. As the testing requirements change frequently, please check with your airline or Embassy of the country you are traveling to for the latest testing advice. Patients are required to do their own reserch to ensure that the test they purchase is accepted by the country they travel to.
In general, the tests need to be processed between three and five days before the flight departure but please confirm the details required by your specific destination. You can read the most up-to-date guidance on the Foreign Office website here.
In-Clinic testing £200
Home testing £185
Our COVID-19 PCR BORDER ENTRY SWAB TEST KIT uses a simple test kit to obtain a sample (via a swab) which is then analysed in our lab using a technique called a PCR test. This test will confirm
whether you are currently infected with the COVID 19 virus. We suggest that your order your test kit pack as soon as you can and keep it safe until your test date. The test kits are non perishable and require no special storage. Please check which date you need to take your test to meet your particular requirements before you purchase a kit online, this will vary from country to country.
If you need to test on a Saturday or Sunday, the postal service will NOT be suitable for you.
Purchasing Your Test Online
If you order a kit before 12:00 midday, Monday to Friday this will be shipped the same day and should arrive with you within 24 hours. Orders placed after 12:00 midday, Monday to Thursday will be shipped the following day, arriving with you within 48 hours of your order. Orders placed after midday on Friday, will be dispatched on Monday.
Taking Your Home Sample
Your kit will include a simple sample collection device with comprehensive instructions on how to complete your test in just a few minutes. Once you have correctly taken your sample, simply follow the instructions and return the sample to our lab using the pre-paid postage bag included in the test kit.
Please note that you must register your test kit when you take the sample – this is the date that will show on your certificate.
Returning Your Test Via Royal Mail Priority Post-boxes
Royal Mail are providing a special set of arrangements for the transportation of test samples. You can read more about it here and find your closest Royal Mail Priority Postbox. Samples returned via Royal Mail Priority Post Boxes should reach the lab in the following 24 hours. Once a sample is delivered to the lab, the lab usually take up to 96 hours to process the test, though it can sometimes take longer.
If you no longer need your testing kit and wish to return it, a processing fee of £30 will be deducted from your refund to cover the costs of handling returns. If the sample kit has been interfered with in any way, no refund will be applied.
Please note that the postal service is not suitable for those with a Saturday or Sunday ‘test’ date as your test will not be processed until the Monday.
Getting Your Results
In general, once your test arrives at our lab facility you should have a result emailed to you within 72 hours. Please ensure this meets your travel requirements prior to ordering. In particular please take weekends into account as there is a drastically reduced service available at weekends.
What Should I do If My Covid-19 PCR Swab Test Is Positive?
If your covid-19 PCR test is positive, please follow the national guidelines. You and your household will need to isolate and cancel your travel.
For more information go to the NHS covid-19 website. Do not visit a health centre such as a hospital, Clinic, GP surgery or Pharmacy unless instructed.
What Should I do If My Covid-19 PCR Swab Test Is Negative?
A negative PCR test means that you were not infected with covid-19 when you took the test. If you have no symptoms, you can continue with your travel plans as normal with the approved fit to fly lab results.