COVID-19 Border Entry Test
Please consult the latest Foreign Office guidance on the suitability of this test for your destination. Some destinations may require a swab or a test that is administered by a professional. Due to the constantly changing global environment, CityDoc is unable to provide specific guidance on this. All purchases are at your own risk.
Please note that this test is for outbound travel from the UK and is not suitable for Inbound travellers seeking to take advantage of the UK Government’s Test To Release program. To purchase tests for this purposes please visit https://www.citydoc.org.uk/test-to-release-covid-19-testing/
Travel restrictions are changing every day during the current covid-19 pandemic situation. In general, the tests need to be processed between three and five days before the flight departure but please confirm the details required by your specific destination. You can read the most up-to-date guidance on the Foreign Office website here.
Our COVID19 PCR BORDER ENTRY TEST KIT uses a simple test kit to obtain a sample via a swab which is then analysed in our lab using a technique called a PCR test. This test will confirm whether you are currently infected with the COVID 19 virus. We suggest that your order your test kit pack as soon as you can and keep it safe until your test date. The test kits are non perishable and require no special storage. Before making your booking please familiarise yourself with our FAQ located here while should answer many of your questions.
If you need to test on a Saturday or Sunday, the Home Test service will NOT be suitable for you. You will need to come into one of our London-based clinics.
Get tested in our London Clinics for just £200
If possible, we recommend attending our London clinics. The samples taken here are taken to our labs by couriers and will begin processing next morning. Please note a reduced service applies on weekends as not all of our labs process tests at weekends.
We have clinics operating 7 days a week, at some locations:
- Moorgate (Monday – Sunday)
- London Shard (Monday – Saturday)
For in-clinic appointments, book online at either of our Central London clinics. The cost per test is £200. A £50 booking deposit secures your appointment.
Book at Citydoc Moorgate
Book at Citydoc London Shard
Please order home testing kits if you are displaying Covid-19 symptoms or have been in contact with someone with symptoms as you will be denied access to the clinic.
To make a booking please book an appointment online or contact our booking line.
1. Purchasing your test online for just £150
Generally, if you place your order prior to 12pm Monday – Friday, the kit should be delivered to you the following day. Please note, we are currently experiencing some delays due to high postage volumes. Please order your kit as soon as possible to avoid impacting your required testing timeline.
Orders placed after 12pm on Friday or over the weekend will be dispatched on Monday. When sending your test sample to the laboratory, please take note of the Royal Mail tracking number underneath the barcode on your postage sticker. This can be used to track your parcel’s delivery to the laboratory.
2. Taking your home sample
Your kit will include a simple sample collection device with comprehensive instructions on how to complete your test in just a few minutes. Once you have correctly taken your sample, simply follow the instructions and return the sample to our lab using the pre-paid postage bag included in the test kit.
Please note that you must register your test kit when you take the sample – the date that you register your kit is the date that will show on your certificate.
3. Returning your test via Post or Courier
Option 1: COVID-19 Swab Home Collection Courier Service
We are offering a home collection service which will collect your completed COVID-19 test kit from your home and deliver to our lab the next day. (Monday to Friday)
To book your next day courier collection please go to the link below and complete the form.
You must do this before 4pm the day before you take your test.
Courier booking: citydoc.org.uk/courier
Option 2: Royal Mail Priority Post Boxes
Monday to Friday returns
Home testing kits can also be returned via Royal Mail Priority Post Boxes.
You can locate your nearest one at www.royalmail.com/priority-postboxes
Please note that test kits cannot be returned over the counter at the Post Office.
If you no longer need to get tested and you are returning your testing kit, a handling fee of £45 will be deducted from your refund amount. This is to cover the costs of ensuring the kit is fit to be sent on to another customer. Please see our FAQs page for instructions on how to return your unused kit to us – please do not send it on to the lab.
Please note that the postal service is not suitable for those with a Saturday or Sunday ‘test’ date as your test will not be processed until Monday.
4. Getting your results
In general, once your test arrives at our lab facility, you should have a result emailed to you within 72 hours. This timeframe is a guideline, not a guarantee. Please ensure this meets your travel requirements prior to ordering. In particular please take weekends into account as there is a drastically reduced service available over the weekend.
What should I do if my covid-19 PCR test is positive?
If your covid-19 PCR test is positive, please follow the national guidelines. You and your household will need to isolate and cancel your travel.
For more information go to the NHS covid-19 website. Do not visit a health centre such as a hospital, Clinic, GP surgery or Pharmacy unless instructed.
What should I do if my covid-19 PCR test is negative?
A negative PCR test means that you were not infected with covid-19 when you took the test. If you have no symptoms, you can continue with your travel plans as normal with the approved fit to fly lab results.
Unclear or inconclusive tests
A small number of tests may come back as unclear or inconclusive. This simply means it was not possible to say if you had the virus when the test was done. There are a number of reasons why this might happen and it unfortunately means you will need to be tested again. We will not charge you for an inconclusive or unclear result – we will either refund you, send out a new test kit or book you into one of our clinics.
NB: CityDoc will not be liable for losses incurred as a result of an unclear or inconclusive test.
Order your home sample kit online now
MAKE AN IN-CLINIC APPOINTMENT
Our online booking form only takes a few moments and time will be confirmed straight away by email.
Frequently Asked Questions (FAQ)
All customers purchasing these tests must use their own judgement about the best date to purchase, carry out and return the test to us. The company cannot take responsibility for any test timelines and associated outcomes affecting travel. Unfortunately the company can provide no absolute guarantee as to when you will receive your result as all UK labs are currently experiencing extreme delays.
What does the PCR COVID 19 test involve?
The COVID-19 PCR test kit requires a sample to be collected and sent back to our accredited UK laboratory for testing. The test kit that we send you has full instructions that are easy to follow. It contains a sterile kit for collecting a sample. You then send the sample to our lab in the postage-paid envelope.
Are delivery costs included in the PCR COVID 19 test prices?
All delivery charges are included in the test prices. If you use a postal test, the kit comes with a postage-paid packet for the return of your sample.
What should I do if I have COVID 19 symptoms when I am due to travel?
If you have covid-19 symptoms you should follow the advice of the NHS. Airlines have the right to refuse travel to anyone they believe is not fit to fly so if staff suspect you have symptoms such as a fever or new persistent cough you may be turned away.
What steps can I take to protect myself and others from covid-19 when I travel?
As well as getting tested for covid-19 before travelling, follow the rules at the airport and during the flight. Engage with social distancing, handwashing and face covering advice in particular. The UK Government has some specific advice to help you when you fly.