If you need to return your Day 5/Test to Release over the weekend or need to receive your results on a specific date, we recommend you arrange your own courier in advance, such as Addison Lee or DPD Local direct to the Laboratory. If you choose to return your sample via a private courier, you agree to do so at your own discretion. Please note we do not accept any liability for delayed results due to late or lost samples.
You should purchase your tests at least 2 working days before your flight
Once you have purchased you will receive your Passenger Locator Number at checkout and by email, which you will need to enter on the passenger locator form before you arrive in the UK
If you order before 12pm your kits will be shipped same day for next day delivery. If you order after 12pm on a Friday, a weekend or bank holiday they will be shipped the next working day. It is your responsibility to ensure someone is available to receive your kits when delivery is attempted.
We use the Royal Mail 24HR Tracked service to send the kit to you and to send your sample to our partner lab.
You will receive everything you need to take a home test and register for results on our portal.
Results will be available no longer than 48 hours after your sample arrives at our partner lab.